Shipping Policy

1. Free Shipping Policy

We offer free ground shipping for every order within the 48 contiguous United States (Note: Refers to the continental United States, excluding Alaska, Hawaii, etc.) and will deliver your order using the fastest, safest, and most reliable method possible!

2. Shipping Coverage

Currently, we only ship to the 48 contiguous United States. Puerto Rico, the Virgin Islands, Hawaii, Guam, and Alaska are NOT included.

3. Shipping Methods

Whenever possible, we will prioritize shipping via FedEx.

4. Warehouse Distribution

We have multiple warehouses in the eastern and western United States. Based on your order’s shipping address, we will arrange shipment from the warehouse closest to you.

5. Lead Time Information

Order Processing Time: After you place an order, it will be processed and shipped within 0–2 business days.
If you need to modify the shipping information, please contact us via email at service@haxvin.com within 2 hours of placing the order.
Express Shipping Time: 1–3 business days (Orders are shipped via FedEx from the warehouse closest to your home.)
Total Arrival Time: Order Processing Time + Shipping Time = 3–5 business days.
Note: Logistics and transportation may be delayed due to weather conditions or other factors.

6. Shipment Notifications

Once your order is shipped, we will send you a notification email containing the tracking number. We recommend tracking your package through the carrier’s official website or by phone.
If you have not received a shipment confirmation email and your order was placed more than 5 days ago, please contact us at service@haxvin.com.
Please include your order number in the email—thank you for your cooperation.

7. Split Shipment

Depending on the quantity or size of the items, your order may be shipped in multiple packages.

8. What to Do If You Haven’t Received Your Items Within the Estimated Time?

First, please check whether your shipping information is correct.
If you still haven’t received your order, contact us at service@haxvin.com and include your sales order number.

9. Order Cancellation Policy

If you placed an order by mistake or changed your mind, please contact us as soon as possible—ideally within 2 hours of placing the order—to cancel and receive a full refund.
Once the package has been shipped from our warehouse, the order cannot be canceled. Any cancellation after shipment will be processed according to the return procedure.

10. About Returns

For more information on how to return Haxvin products, please refer to our 《Haxvin Returns Policy》.

11. About Lost / Stolen Packages

Haxvin is not responsible for lost or stolen packages. If tracking information shows that your package has been delivered but you have not received it, please contact the local carrier immediately to check the package status.
We will assist by providing the necessary information to help resolve the issue. For further assistance, please contact our customer service team at service@haxvin.com.